PRIVACY POLICY
Last updated: July 15, 2026
1. WHO WE ARE
Simartech Projects & Services Limited, Head Office: E-278, Sector 75, PSIEC I.T. Park, Mohali, Sahibzada Ajit Singh Nagar, Punjab, India –160071, Mohali, Punjab, India – 160071, Mohali, Punjab – GSTIN: 03AALCS1956R1ZP
Email: contact@simartech.com, Phone: +91-9914419009
2. WHAT WE COLLECT
2.1 To enable you to place an order on our site, we need to have the following basic information about you: First Name, Last Name, Company Name, GSTIN, Address, City, Zip code, State, Country, Phone Number, PAN for Invoices, Contact E-mail address and any other relevant details.
2.2 We may, from time to time, request certain information about your sporting interests, activities, etc. This information is collected and used purely to make your experience on the site better and to customise offers for you. You may also choose not to share this set of information and still be able to place orders and use our services.
2.3 Apart from this, our systems gather certain details about your computer’s internet connection, like your IP address, when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customise our site as per your interest, to calculate the number of visitors on our site, and to know the geographic locations from where our visitors come.
2.4 We do not allow any unauthorised person or organisation — be it other members, visitors, or anyone not in our organisation — to use any information collected from you.
2.5 Payment: We use Razorpay. We do NOT store card/UPI. Only transaction ID and status.
3. Why We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services and also to complete transactions and bill for products and services
- We use this information to respond to requests for service or assistance, to suggest additional or different products or services, and to protect our rights and property. We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.
4. HOW DO WE PROCESS YOUR INFORMATION?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is called Order Information.
5. HOW LONG DO WE KEEP YOUR INFORMATION
We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than five (5) months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. WHO WE SHARE WITH
We do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card or payment processing companies, Google Analytics, hosting provider, vendors, etc. to enable them to perform their functions related to your order fulfilment. We shall share required information with government authorities if required by law.
We may disclose your personal information to third parties, such as sellers and business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services.
We may send marketing emails about products we sell, analytics with your consent.
7. HOW DO WE KEEP YOUR INFORMATION SAFE
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify our information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. COOKIES
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This, however, may prevent you from taking full advantage of the website.
9. YOUR RIGHTS
We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting the Profile and Settings sections. You can also contact us to assist you with these requests.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by replying ‘STOP’ or ‘UNSUBSCRIBE’ to the Mails or SMS messages that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
• Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at contact@simartech.com.
10. MINORS
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. If you become aware of any data we may have collected from children under age 18, please contact us at contact@simartech.com.
11. CHANGES/UPDATES
11.1 If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
11.2 Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at contact@simartech.com
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@simartech.com or contact us by post at:
Simartech Projects & Services Limited
E-278, Sectro -75, PSIEC IT PARK
Mohali, punjab, 160071
India
